Last updated: August 2026
Baby Toddles Infant Care ("we", "us", or "our") is committed to protecting the privacy of parents, guardians, children and visitors who interact with us or use our website at www.babytoddles.co.za. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Parent or guardian names, contact numbers and email addresses
- Your child's name, age group and intended start date
- Enrolment and enquiry details submitted through our online forms
- Information you provide when contacting us by phone, email or WhatsApp
2. How We Use Your Information
We use the information we collect to:
- Process enrolment enquiries and reserve your child's place
- Communicate with you regarding your child's care and our services
- Respond to your questions and appointment requests
- Send you relevant updates about Baby Toddles Infant Care (only where you have consented)
- Comply with our legal and regulatory obligations
3. Protection of Children's Information
We treat all information relating to the children in our care with the utmost confidentiality. Such information is only shared with authorised staff and, where required, relevant authorities, and is never sold or disclosed to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our premises are monitored by CCTV, and access to personal records is restricted to authorised personnel only.
5. Third-Party Services
Our website may use trusted third-party services (such as our AWeber enrolment forms, Google Maps and social media platforms). These providers process information in accordance with their own privacy policies. We encourage you to review those policies where applicable.
6. Your Rights
Under POPIA, you have the right to access, correct or request the deletion of your personal information, and to object to its processing. To exercise these rights, please contact us using the details below.
7. Retention of Information
We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by South African law.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Baby Toddles Infant Care
Charné Pienaar (Principal)
20 Douglas Harris Drive, Meyersdal, Alberton 1447
Email: Email us
Phone: 071 683 6006